Comprehensive protection against the droplets anti-fog plastic frame cover






Packaging & Shipping
 
FAQ

Questions & Answers of Mask Orders 

Q: Do you have face mask in stock?

A: Sorry, no mask in stock right now. Our factory has been taken over by our local government, masks have been sent to the most needed place in China to prevent the virus spreading.

Q: Can I place a face mask order now?

A: Yes, you can. Our factory is one of the chosen manufacturers to help government producing epidemic prevention supplies, so our production hasn't stopped ever since. As soon as the traffic control is over, delivery will be arranged in order.

Q: Do you have any certificates?

A: We've got FDA, CE, ISO13485 and some licenses for domestic market.

Q: Which kind of face mask can you supply? How about packing?

A: Our face masks are made of 100% new material, 3 ply non-woven, blue or white color. You can check the packing details in the "Packaging & Shipping" part.

Q: Your price is too high, can I get a cheaper price?
A: To be honest, we also think the price is very very high now. It is easy to buy face mask with 0.014USD/pc before the virus breakout. But now mask production has been affected in China by the virus, the whole world is short of masks. So, even you pay 1USD/pc, you can hardly find any suppliers in your local city, cause most of them bought from China. Mask production capacity is limited, buyers are far beyond suppliers now. Besides, the raw material, packing box, shipping cost and labor cost all have being increasing since weeks ago.

Q: What's your payment term?
A: 50% payment before production, 50% payment before shipping.

Q: What's your lead time?
A: Now city traffic has been blocked by government to prevent the virus spreading. No one can get in or out until March 10th, except cars and supplies car. Your order can be finised within 30days after our city is back to normal.

Q: What's your production capacity? When will you start to produce my order?
A: We can produce 2,600,00pcs face mask every day. But as one of most important mask suppliers in our city, we have to finish government mission first, then we will start produce orders in order. Government will allow us to produce export order after March 10th.

Q: If I order 100,000pcs, when I can get it?
A: If our city is open successfully as planned, your order can be delivered on April 10th. A lot of orders are waiting for production, they will be arranged in the order of payment. Receiving time depends on shipping way. If ship by air, it takes 3-7days. If ship by sea, it depends on your destination port.

Q: Can you shipping to my address? How much for shipping cost?
A: Pls send us your shipping address, then we will calculate the shipping cost for you.

Q: How can I get ensured if I buy from you?
A: We are verified supplier on Alibaba, click here to check the verified information by TÜV Rheinland. We are also the best seller on alibaba, click here to check our Transaction History on alibaba. After your order confirmed, a trade assurance order will be made for you, then your order will under Alibaba's protection.

Q: Is it available to do customization?
A: Yes, it is acceptable. But we do not suggest you do that at this moment, customized orders take at least 10 more days to produce than regular orders.